If your First National Bank debit card has been lost or stolen, please contact the bank immediately. If the bank is closed, please call our after hours hot line at 1-800-554-8969. You will be asked for the full name of the institution (First National Bank - Talladega) and the name on the card.
Lost/Stolen Check Procedure
If checks drawn on your First National Bank account have been lost or stolen, please contact our office in Talladega or visit any branch. Our representatives will be able to assist you with placing a stop payment on the check(s) to protect your account.
Debit Card Issues During Non-business Hours
If the bank is closed and you are having a problem with your card, such as declined transactions when the card has not been used that day and you know there are sufficient funds to cover the transaction, you may call the Lost/Stolen Debit Card Hot Line above. To help protect you, your card is monitored for possible fraudulent activity at all times. Occasionally, transactions outside your normal habits may trigger a fraud alert, which may cause your card to be automatically restricted. You should receive a phone call from our monitoring service, but in some cases you may not receive a call before you attempt a transaction.
Protect Yourself!
If you ever receive a message or voice mail about an issue with your account or your card, we highly recommend you pay very close attention to the message. Our monitoring company will leave a message with a code for you to give them when you call them back. You will then hear a recording with your name and the bank name when you call them back.
The bank does not utilize any type of automated system that will prompt you to enter your full account or card number to "reactivate" your card or account. If there is ever a problem with your account or debit card, you will be notified by mail or a personal phone call.
Both bank employees and the monitoring service employees have the ability to look you up by your name, so they will only ask for partial information to confirm your identity, such as the last four digits of your card number or social security number or your mailing address. They will never ask for the security code on the back of your card or for the expiration date. If this information is requested, hang up and contact the bank during normal business hours.
